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We would just like to say a huge and sincere thank you to all our patients who have taken the time to show their support for the surgery and the wider NHS. Your comments have been welcomed and inspire us to keep working hard to care for our community.

We are open to receive all of your feedback and when things don't go as well as they could, we want to know so that we can improve. However, some things are beyond our control and we find this as frustrating as you do . Please be reassured that we are doing everything in our power to provide the highest standards of care. With kindest regards, all the staff at Marsh Medical Practice.

Please DO NOT attend the surgery if: You are experiencing any symptoms of Covid-19 such as a high temperature, a new continuous cough or a loss or change to your sense of smell or taste, Someone in your household or bubble has symptoms of Covid-19, Someone in your household or bubble has been confirmed as having Covid-19, Public Health have told you to isolate, You are self-isolating due to recent travel, Telephone consultations are available. If you have any Covid-19 symptoms, self-isolate and get a PCR test by contacting www.gov.uk/get-coronavirus-test. For the latest advice regarding Covid-19 please see www.nhs.uk/conditions/coronavirus-covid-19/
Marsh Medical Practice News. Article selection below, article to the right.
  • Complaints and Feedback

    It is a sad reflection of our times that some people find abusing their local NHS on social media an acceptable way to behave. Whilst we value the support of most of our patients, a small but vocal sector of our community see fit to abuse and ridicule our staff and service.

    We are sorry if you find that there are times when our service does not meet your expectations. Demand for our services is higher than ever and our staff are working longer hours but posting on social media is not a constructive way to provide feedback. Please contact us directly if you have any complaints or feedback.

    This bullying and abusive behaviour is not acceptable. We follow the NHS Zero Tolerance Policy and patients who breach this may be required to register at an alternative surgery.

  • Telephone System

    We are aware there have been some issues with the telephone system. We have upgraded the service but due to issues with BT beyond our control, the system is not functioning as it should. This is being dealt with as a matter of urgency but should you wish to complain directly to BT please feel free to do so.

    Patients are respectfully reminded that we do not provide emergency medical care so if you have an emergency you should call 111 or 999.

  • Covid Passes

    If you need a Covid Pass to enter a venue or to go on holiday, you can use the NHS app from your smartphone. This is a different to the NHS Covid app. Please see www.nhs.uk/nhs-app/ for more details.

  • Mask Wearing

    In line with guidance from the Government, Public Health England and the Royal Colleges, we will continue with infection control measures including the wearing of masks for all.

    wear your mask poster
  • Patient Data Collection Plans

    Under current plans, from 1st September 2021 we will be required to provide data to NHS Digital as part of the General Practice Data for Planning and Research data collection, so that patient data can be used to help improve everyone's health and care.

    If you do not want your identifiable patient data to be shared for purposes except for your own care, you need to opt-out by registering a Type 1 Opt-out or a National Data Opt-out, or both.

    For more information and further details including how to opt out, please click here or see YouTube by clicking here.

  • dont take it out on our staff poster
  • Patient Appointments

    In line with current recommendations, we will continue to offer both telephone and face to face appointments.

    We understand that many of our patients may prefer telephone consultations due to convenience but you may be asked to attend the surgery if the doctor feels it is necessary.

    The number of face to face appointments may be limited by current infection control measures required between each patient so please let us know if you will be late or are unable to attend a booked appointment.

    By working together, we can help avoid a surge in cases as restrictions are reduced.

    Thank you.

  • Stay alert and control the virus
  • while staying at home to protect others, take the opportunity to look after your own health
  • Covid Information

    Please see the documents on our main page entitled Access to Services During Covid and Use of Patient Data During Covid.

    This information details how we are continuing to see patients though in a slightly different way and how the NHS is utilising patient data in the fight against Covid-19.

    For the latest Government guidelines please go to www.gov.uk/coronavirus

  • Cover your face. Stay 2 meters apart. Your face covering protects me, my face covering protects you. For the latest advice on staying healthy see www.nhs.uk
    Face Coverings

    It is now recommended that ALL patients should wear a face covering to the surgery, at the surgery, and during consultations. This is in line with Government advice about face covering in public spaces where social distancing is difficult.

    A cloth mask or scarf is sufficient as long as it is secure and covers both your nose and mouth. If you have a medical condition which makes this difficult to tolerate, please mention this when you book your appointment and when you arrive.

    We will continue to undertake as many appointments remotely as possible but if you do have to visit the surgery, your co-operation in keeping us all as safe as possible is appreciated.

  • Cancer Support

    Open for business - Cancer diagnosis and cancer treatment

    Watch the videos by clicking here

    Cancer Support Video. We are still fighting Cancer. Fight it with us. If you are worried contact your GP today.

  • Carers

    There are people in our area who are looking after a friend, relative or neighbour. They may not see themselves as a carer and are often worried about seeking help. We respect and appreciate our carers and can offer a range of information to help support them.

    Support Carers Leaflet

    Download the full leaflet here or click here for further information.

  • Every Mind Matters

    Every Mind Matters is here to help you manage and maintain your mental health, as good mental health makes such a difference. It helps us to relax more, achieve more and enjoy our lives more.

    For further details click here

NHS Appointments. GP and nurse appointments are now available in your area during evenings and the weekend. To book an appointment, contact your practice.

Access to Services During Covid

To view our patient letter about accessing services during Covid, click here

Use of Patient Data During Covid

To view our privacy notice about the use patient data during Covid, click here

Call 111 when it's less urgent than 999
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