We would just like to say a huge and sincere thank you to all our patients who have taken the time to show their support for the surgery and the wider NHS. Your comments have been welcomed and inspire us to keep working hard to care for our community.
We are open to receive all of your feedback and when things don't go as well as they could, we want to know so that we can improve. However, some things are beyond our control and we find this as frustrating as you do . Please be reassured that we are doing everything in our power to provide the highest standards of care. With kindest regards, all the staff at Marsh Medical Practice.
Complaints and Feedback
It is a sad reflection of our times that some people find abusing their local NHS on social media an acceptable way to behave. Whilst we value the support of most of our patients, a small but vocal sector of our community see fit to abuse and ridicule our staff and service.
We are sorry if you find that there are times when our service does not meet your expectations. Demand for our services is higher than ever and our staff are working longer hours but posting on social media is not a constructive way to provide feedback. Please contact us directly if you have any complaints or feedback.
This bullying and abusive behaviour is not acceptable. We follow the NHS Zero Tolerance Policy and patients who breach this may be required to register at an alternative surgery.
We are aware there have been some issues with the telephone system. We have upgraded the service but due to issues with BT beyond our control, the system is not functioning as it should. This is being dealt with as a matter of urgency but should you wish to complain directly to BT please feel free to do so.
Patients are respectfully reminded that we do not provide emergency medical care so if you have an emergency you should call 111 or 999.
If you need a Covid Pass to enter a venue or to go on holiday, you can use the NHS app from your smartphone. This is a different to the NHS Covid app. Please see www.nhs.uk/nhs-app/ for more details.
In line with guidance from the Government, Public Health England and the Royal Colleges, we will continue with infection control measures including the wearing of masks for all.
Patient Data Collection Plans
Under current plans, from 1st September 2021 we will be required to provide data to NHS Digital as part of the General Practice Data for Planning and Research data collection, so that patient data can be used to help improve everyone's health and care.
In line with current recommendations, we will continue to offer both telephone and face to face appointments.
We understand that many of our patients may prefer telephone consultations due to convenience but you may be asked to attend the surgery if the doctor feels it is necessary.
The number of face to face appointments may be limited by current infection control measures required between each patient so please let us know if you will be late or are unable to attend a booked appointment.
By working together, we can help avoid a surge in cases as restrictions are reduced.
Please see the documents on our main page entitled Access to Services During Covid and Use of Patient Data During Covid.
This information details how we are continuing to see patients though in a slightly different way and how the NHS is utilising patient data in the fight against Covid-19.
For the latest Government guidelines please go to www.gov.uk/coronavirus
It is now recommended that ALL patients should wear a face covering to the surgery, at the surgery, and during consultations. This is in line with Government advice about face covering in public spaces where social distancing is difficult.
A cloth mask or scarf is sufficient as long as it is secure and covers both your nose and mouth. If you have a medical condition which makes this difficult to tolerate, please mention this when you book your appointment and when you arrive.
We will continue to undertake as many appointments remotely as possible but if you do have to visit the surgery, your co-operation in keeping us all as safe as possible is appreciated.
Open for business - Cancer diagnosis and cancer treatment
Watch the videos by clicking here
There are people in our area who are looking after a friend, relative or neighbour. They may not see themselves as a carer and are often worried about seeking help. We respect and appreciate our carers and can offer a range of information to help support them.
Every Mind Matters
Every Mind Matters is here to help you manage and maintain your mental health, as good mental health makes such a difference. It helps us to relax more, achieve more and enjoy our lives more.
Please be aware that when there are local power cuts, our computers and phones are also affected. This means that we are unable to access any patient records or clinic lists and make calls. Even if the power outage is for a short period it can mean that our computer systems are disabled for hours as they reset.
Your understanding and patience at these times is greatly appreciated and please be reassured that we will get the service up and running as quickly as we can.
Support for Type 2 diabetes patients
You may have seen in the media that the NHS is trialing meal replacements shakes and soups for patients with type 2 diabetes. Lincolnshire is NOT part of this programme and therefore we will not be able to prescribe these diets.
Patients with diabetes who would like to learn more about the condition and how they can lead a healthier lifestyle and lose weight, do have the following options available FREE in Lincolnshire:
Diabetes Information via an interactive app
OneYou - help and advice for diet, exercise, smoking cessation and alcohol reduction including options for weight watchers, slimming world and ManVsFat football linked programmes and apps. To start the process click here or call 01522 705 162
Steps2Change - for help with anxiety and depression of any nature but specifically tailored for those with long term conditions if diabetes is mentioned in the referral. You can refer yourself by clicking here or by calling 0303 123 4000
Alternative speak to one of our team to be signposted to an appropriate service.
World COPD DAY 18th November 2020
This year, more than ever, we want to remind you that we are here to support you to look after your lungs and live well with COPD. If you are due a review or have any questions or concerns regarding your health please do not hesitate to call us and speak with one of our clinicians. There is also some useful information on the British Lung Foundation website which can be accessed by clicking here.
Marsh makes the papers!
If you would like to read some positive news about our Practice please click here
Thank you to all our patients and staff who are adapting to these new ways of working - you are making a difference.
Children Returning to School
We are aware that some parents might be understandably anxious about the Government’s recent announcement, advising that children of a certain age return to school in the week commencing 1st June 2020. GPs are unfortunately not in a position to provide individual risk assessments or letters to a child, in order to confirm their suitability (or otherwise) to return to school. Please click here for further information.
From 24th July the rules regarding the wearing of face coverings changes. This mandate is advised to protect our community and we encourage you to use them.
The Government guidance suggests there is NO requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver, shop assistant).
General Practices are therefore NOT required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions. For the latest Government guidance please click here
Play your part in saving lives.
Student Doctors and Nurses
We are pleased to welcome student doctors and nurses from Lincoln. These students may be present during your consultations but if you prefer that they were not, please advise reception when booking or on arrival for your appointment.
Macmillan Charity Event
Thank you to everyone who contributed to this worthwhile cause. We raised over £460 at our recent coffee morning. Well done!
Evening and Weekend Appointments
Please speak to reception if you would like to book and evening or weekend appointment at the Hub.
Age UK FREE Home Energy Check*
Every winter 24,000 older people die in the UK as a result of cold weather.
Age UK offers home energy checks which include:
- installing free energy efficiency equipment including draught excluders and radiator panels
- advice on keeping warm and well in winter
If you or someone you know could benefit from this, please contact: Age UK Lindsey T: 01507 524242 (option 1) or visit Age UK's website for more details.
* You are eligible if you are; over 65 and on low income (below £16,190 p.a ) and /or over 65 and living with a disability or other medical condition or over 65 and living in an older or hard to heat property.
Huffers and Puffers COPD Rehabilitation Group
Had a pulmonary rehab course? Want to keep up the good work? Join the friendly, local COPD Rehabilitation group on Tuesdays 2-4pm at the Marisco Medical Centre, Mablethorpe.
Be kind campaign
We are currently running our first kindness campaign and encouraging members of our community to carry out one random act of kindness a day. This could be simply smiling to a stranger, saying thank you or just pausing to reflect before reacting to a stressful situation (see our list of further suggestions in the waiting room). See our Be Kind poster for more information.
MMP Awarded ERS Silver Award
Marsh Medical Practice have been awarded a prestigious Silver award by the Defence Employer Recognition Scheme.
Patient and Privacy Policies
Carer Support Programme
Let us know if you are a carer – you may not see yourself as a carer but if you regularly look after a friend, relative or neighbour then we can offer a range of information to help and support you. See the Carers section in Support Programmes.
Research & Surveillance Centre Practice
We are one of over 200 practices participating in a national surveillance programme that provides continuous monitoring of infectious diseases in the community.
The purposes of the network are surveillance of infectious disease, particularly flu. The Royal College of General Practitioners Research and Surveillance Centre looks to predict when flu outbreaks and pandemics occur and is involved in vaccine effectiveness studies; principally in collaboration with Public Health England. For more details visit: www.rcgp.org.uk/rsc.
Older Patient Support Programme
We have a tailor made programme supporting our older patients to help avoid emergency hospital admissions. Our team of dedicated nurses are on hand to provide regular reviews of your individual health needs and our daily on-call doctor is available for any urgent appointments and telephone consultations. See more about the programme by clicking here.
Hearing impairment and Translation service
We offer a hearing loop for hard of hearing patients and a translation service if English is not your first language. Please ask at reception before booking an appointment if either of these services would be beneficial to you.
MMP Awarded Lincolnshire Carers Quality Award
During a presentation on Thursday 20th April 2017, the Practice received the Carers Quality Award from the Lincolnshire based organisation, Every-One. This award is a formal recognition for our commitment to support unpaid carers. The surgery now has 207 patients registered as carers within the practice. We encourage anyone who is not yet registered to let us know if they are a Carer. We endeavour to support our Carers and provide useful information to assist them. See Carers Support Page.
We have a Bronze Award from Armed Forces Recognition Scheme
We are pleased to announce that Marsh has received the Bronze Award from the Armed Forces Covenant Employer Recognition Scheme (ERS).
Marsh signed the Armed Forces Covenant in 2015 pledging to endeavour in all business proceedings to uphold the key principles of the covenant and support the Armed Forces community. The covenant acts as a recognition of the sacrifices made by the Armed Forces and in return pledges respect, support, and fair treatment. Since signing the covenant, Marsh has just been awarded the Bronze Award from the Armed Forces Employer Recognition Scheme.
Carers Quality Award
As you may be aware, we achieved a Lincolnshire Carers Quality Award from the Lincolnshire based organisation; Every-One, last year and just have successfully been re-accredited for the award this month! The award demonstrates our commitment to supporting unpaid carers in our area whether they are staff or patients. If you or someone you know is a carer check out our Carers Support page for information and guidance or ask at reception for the hard copy of our leaflets..
We raised £663.38 for MacMillan!
A huge thank you to you all for donating and buying cakes and a huge well done to the staff at Marsh who organised the MacMillan Coffee Mornings last month. We feel very proud to know that all the money we raised will go towards MacMillan to help people with cancer when they need it the most.
Dementia Friendly Practice
We aspire to be accommodating to all people, especially our patients/carers/parents/friends with dementia. If you have any questions or worries regarding dementia whether it is regarding yourself or someone you know, come in and speak to us.
MMP achieves ‘Good’ in CQC Inspection
MMP received an inspection from the Care Quality Commission on 13th April 2017 and a report has just been published stating Marsh achieved a fantastic result of ‘Good’ in all key areas. This is testament to all the hard work of all the staff at Marsh. Head to Care Quality Commission to read our report in full. Please visit our Care Quality Commision page for more information.
This week is Veterans Week. We are an Armed Forces Friendly Organisation so let us know if you are a Veteran or part of the Armed Forces community and we will record it on our system.
World’s Biggest Coffee Morning for Macmillan!
We are holding a Macmillian Coffee Morning on Thursday 28th September at North Somercotes Surgery and Friday 29th September at Manby Surgery.
Come along from 10am to enjoy some tasty treats and cakes, win a prize at the raffle and have a giggle all to help Macmillian be there for people facing cancer.
An Armed Forces friendly Organisation
The Armed Forces Covenant is a promise from the nation that those who serve or have served, and their families, are treated fairly. Marsh Medical Practice supports this covenant and endeavours in all our business proceedings to uphold the key principles of the Armed Forces Covenant. See waiting rooms for more information on what we are doing to demonstrate our commitment.
Following the update of all our clinic rooms, we have now commenced a refurbishment of our North Somercotes dispensary. Further plans are also underway to improve patient experience at our Manby surgery. The developments will involve creating a larger waiting room and improving patient confidentiality to the reception and dispensary. Any disruption or changes to the normal clinic times will be updated here. For more information, see our infrastructure notice board at Manby surgery.
Manby Surgery Refurbishment
Please be aware that our Manby surgery will be closed from 12.30pm on Friday 26th May and will reopen on Monday 5th June. There will be no patient access to the surgery at this time due to the refurbishments taking place. We are sorry for any inconvenience this causes. For more information, click here or see our infrastructure notice board at Manby surgery.
Bird (avian) 'flu
Update: A new case of Bird 'flu (H5N8 strain) has been confirmed in turkeys at a farm in East Lindsey. Bird Flu is primarily a disease of birds and there has never been any recorded cases of H5N8 in humans.
Where it has been confirmed, restrictions are in place to limit the spread of disease. The restrictions on the original outbreak in a farm in Louth have now been lifted.
Further advice can be found by ringing the Defra Helpline:
03459 33 55 77
PPG Member Vacancy!
Due to a member moving away from the area, we now have a new position on our Patient Participation Group. Our PPG is invaluable to the continual improvement of Marsh Medical Practice. If you are interested in this opportunity or want to find out more about our PPG, head to the PPG section of the website or ask our receptionists for more details.
Grand Opening of the New Student Learning Area!
We recently celebrated the opening of our brand-new student learning area at North Somercotes surgery and were delighted to welcome our first undergraduate nurse from the University of Lincoln to begin training with us. We are proud to have unveiled a plaque displaying our collaborative learning between the University of Lincoln and Marsh and look forward to continue working with them in the future.
Marsh Medical Practice comes to you…
Watch out for us coming to an event near you in the coming year!
We would like to say a big thank you to all those who came to say hello to us at our Saltfleet Gala stand on 14th August. These events give you an opportunity to talk us about how we strive to meet your health care needs in our rural community.