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Help & Information

Experiencing loss of a loved one can be devastating. Cruse provides free, confidential help and support for both adults and children by telephone, email or face-to-face.

There is no ‘normal’ way to grieve; everyone experiences bereavement in many different ways. After a loss, a range of, or all emotions including shock, pain, anger, guilt, depression and longing may be experienced. Cruse UK Bereavement page provides further helpful information on the feelings experienced when someone dies in both adults and children, how to help someone who is grieving and coping mechanisms.

For the practical matters – what to do when someone dies:

  • Get a medical certificate – you will get this from a doctor (GP or at a hospital). You need the certificate to register the death.
  • Register the death within five days – you will then get the documents you need for the funeral.
  • Arrange the funeral – either through a funeral director or you can do it yourself.

You do not need to deal with their will, money and property straight away. See www.gov.uk/after-a-death/overview for more information.

You may be able to use the ‘Tell Us Once’ service which allows you to report the death to most governmental services in one go. See www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once for more information on this service.

MMP received an inspection from the Care Quality Commission on 13th April 2017 and a report has just been published stating Marsh achieved a fantastic result of ‘Good’ in all key areas. This is testament to all the hard work of all the staff at Marsh.

To see our assessment result please visit the North Somercotes CQC page.

Purpose of the CQC

To make sure health and social care services provide people with safe, effective, compassionate, high-quality care and they encourage care services to improve.

Role of the CQC

The CQC registers, monitors, inspects and rates service providers to ensure they are meeting quality and safety standards.

MMP is part of the C-Card Scheme. The Lincolnshire C-Card Scheme provides free condoms, lube and sexual health information to young people aged 13 – 19 years old.

To join C-Card you need to register which will take about 20 minutes. You will need to give your date of birth and the first part of your postcode. This information is confidential and you cannot be traced from it. You will be issued with a credit card sized C-Card.

Once you have received your C-Card, you can collect free condoms and lube from any venue displaying the C-Card sign (including Marsh Medical Practice).

The C-Card Scheme is confidential, unless the C-Card Worker feels you or someone else is at risk or a crime has been committed. If they need to tell someone else, they will always tell you first.

We also provide Chlamydia Screening Tests, please ask at reception if this would benefit you.

If you would like a chaperone, please mention this when you make your appointment.

Patient Complaints Procedure
If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know. We operate a Practice Complaints Procedure as part of an NHS complaints system, which meets or exceeds national criteria.

How to complain
We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint, please do this as soon as possible – ideally within a few days. This will enable us to establish what happened more clearly. If doing so is not possible, your complaint should be submitted within 12 months of the incident or problem occurring. Address your complaint in writing to the operations manager. (Ask at the reception for a complaints form.) The operations manager will ensure your concerns are dealt with correctly and promptly. Please be as specific and concise as possible.
Download our complaints form

Complaining on behalf of someone else
We keep strictly to the rules of medical confidentiality (a separate leaflet giving more detail on confidentiality is available on request). If you are not the patient but are complaining on their behalf, you must have the permission to do so. The patient must provide signed consent, unless they are incapable (due to illness or infirmity) of doing so. Please ask for a Third Party Consent Form from reception.

What we will do
We will acknowledge your complaint within 3 working days and aim to have fully investigated within 40 working days of the date it was received. If we expect it to take longer we will explain the reason for the delay and provide a new date of completion. You will receive a final letter setting out the result of any practice investigations.

Taking it Further
If you remain dissatisfied with the outcome you may refer the matter to NHS England, who commission local health services.

Complaints to NHS England
If a complainant has concerns relating to a directly commissioned service by NHS England, they will usually be resolved on the spot with their local service provider. This is called an Informal Complaint Resolution and is in line with the recommendations of the Complaints Regulations of 2009.

If it is not appropriate to raise a concern informally or where informal resolution fails to achieve a satisfactory outcome, the complainant has the right to raise a formal with either the service provider or the commissioner of the service NHS England.

A complaint or concern can be received by mail, electronically or by telephone:
Tel: 03003 112233
Email: england.contactus@nhs.net
Post:
NHS England
PO Box 16738
Redditch
B97 9PT

If you are still not satisfied by their response, the next step would be to contact the Parliamentary and Health Service Ombudsman (PHSO) to review how the complaint has been handled. Using these details below:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0345 0154033

If you are not happy with the Ombudsman’s decision, then you can appeal directly to the PHSO. Details of this process can be found on their website; www.ombudsman.org.uk.

Once the Ombudsman or one of their senior staff has considered the complaint and sent a response, their decision is final. Unless you raise any new issues that they consider significant to the complaint, they will not send any further replies (but still acknowledge further correspondence).

Disabled access and facilities are available at both of our sites. Designated parking bays are adjacent to the entrances of both sites with ramp access and wide doors to allow for wheelchairs. If you require further assistance, or have specific needs, please do not hesitate to call our reception on 01507 358623.

If English is not your first language, please let our receptionists know so that appropriate arrangements can be made.

Disabled Parking Badges can be obtained from Lincolnshire County Council, their contact details are:

Lincolnshire County Council Blue Badge Team
County Offices
Newland
Lincoln
LN1 1YL

Tel: 01522 782232

Email: DisabledCarParking@lincolnshire.gov.uk

The clinical computer system used at Marsh Medical Practice is SystmOne. It is a system that is used widely in this area and across England. This system gives us a facility (The Enhanced Data Sharing Model - EDSM) to share your health record with other health providers involved in your care.

Your health record includes your medical history, details about your medication and any allergies you may have. You can now choose whether to share these full medical details with other health provider units (for example District nurses).

Many organisations may use SystmOne including some GP practices, out of hours services, children's services, community services and some hospitals. Sharing your health record will help us deliver the best level of care for you.

You have two choices which allow you to control how your record is shared. You can change these choices at any time by completing the EDSM consent form and returning it to a member of the reception team.

Sharing OUT

This controls whether your information recorded at this practice can be shared with other health care providers.

Sharing IN

This determines whether or not this practice can view information in your record that has been entered by other services who are providing care for you or who may provide care for you in the future.

Imagine you are receiving care from three services, your GP, a district nurse and a smoking clinic. You want your GP and district nurse to share information with each other and you want both of them to know your progress at the smoking clinic. However, you don't want the smoking clinic to see any of your other medical information.

Your sharing choices at each place would be:

  • The GPs can share information IN and OUT
  • The district nurses can share information IN and OUT
  • The smoking clinic cannot share IN but can share OUT
Exceptions
  1. In very exceptional circumstances your information may be shared without your permission - for example if your life is at risk.
  2. A parent can give consent to share a child’s record. This will be recoded as “Consent Not Asked” and “parental consent given” noted as the reason why the record was shared.
  3. Vaccinations will be shared regardless of whether there is consent to share or not.

The Coastal Community Challenge, Mablethorpe Christian Fellowship and Rotary Club of Mablethorpe and Alford have committed to funding a community bus service running between Mablethorpe North end (Sandilands) and Louth County Hospital. As evening visiting hours are between 6.30 – 8.30pm and the last public bus to Mablethorpe leaves Louth at 7.30pm, it is very difficult for friends/relatives who do not have access to a vehicle, to visit patients. The community bus service will operate as a free, door-to-door service and seats can be booked by contacting Nigel Collins on 07775 844206.

Our Friends and Family Survey is a useful tool for us to gather feedback from our patients about their recent visit/experience using our services. The information you provide is completely confidential and will enable us to establish the areas of care we do well in and the areas that could be improved.

You can give feedback after any interaction with the surgery by filling in the survey sheet located at either North Somercotes or Manby waiting rooms.

GP2GP allows patient’s records to be transferred electronically between practices when a patient changes their practice. This improves patient care by making full medical records available to practices, for a new patient's first and later consultations. It is an NHS requirement that all practices use GP2GP for transferring electronic patient records.

Marsh Medical Practice uses GP2GP, meaning that as long as your previous practice also uses GP2GP, your electronic medical records will be automatically uploaded onto our clinical system. Similarly, if you register with another GP practice that uses GP2GP, your medical records will be transferred electronically to your new practice. Your paper medical record will continue to be sent to your new practice.

For more information, visit: http://systems.hscic.gov.uk/gp2gp.

Local Numbers

Hospitals:

Diana Princess of Wales Hospital, Grimsby 01472 874111

Lincoln County 01522 512512

Louth County 01507 600100

Pilgrim Hospital, Boston 01205 364801

Pharmacies:

Boots, Mercer Row, Louth 01507 602578

Boots, Eastgate, Louth 01507 603527

Boots, High St, Mablethorpe 01507 472238

Boots, Seacroft Rd, Mablethorpe 01507 478226

Pharmacy Wise, Newmarket, Louth 01507 604444

Lincolnshire Co-Op Chemists Ltd, Eastgate, Louth 01507 603130

Lloyds pharmacy, Fieldhouse Road, Humberston 01472 812323

All patients are now allocated a named, accountable GP. Should you wish to know which GP you have been allocated, please contact our reception teams who will be happy to advise as such. Please note, this does not mean we can guarantee appointment availability with your named, accountable GP. You are also still able to see any of our GPs within our practice when they are available.

What does 'accountable' mean?

Our NHS contract requires the named accountable GP to undertake responsibility for coordination of all appropriate services required under the contract and ensure services are delivered to each of their patients, based on the clinical judgement of the named accountable GP.

However, the contract remains 'practice based', so overall responsibility for patient care has not changed. This is a role of oversight and should reassure our patients that they have one GP within the practice who will ensure work is carried out on their behalf.

What are the named GP's responsibilities to 75s and over?

For patients aged over 75 and over the named accountable GP is responsible for:

  • Working with relevant associated health and social care professionals to deliver a multi-disciplinary care package that meets the needs of the patient
  • Ensuring that these patients have access to a health check

Does this mean 24-hour responsibility for patients?

No. The named GP will not:

  • Take on vicarious responsibility for the work of other doctors or health professionals
  • Take on 24-hour responsibility for the patient, or have to change their working hours. The requirement does not imply personal availability for GPs throughout the working week
  • Be the only GP or clinician who will provide care to that patient

If English is not your first language, please advise our reception staff so that appropriate measures can be taken.

These UK Government fact sheets have been written to explain the role of the UK health service (the National Health Service - NHS) to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register with a GP and how to access emergency services.

The Government has taken special care to ensure that the information given is in clear language and the content and style is suitable. Open the leaflets by clicking on the appropriate flag/language:

People from abroad may be eligible for free treatment on the NHS in the case of an emergency only. Broadly, this means that if in the opinion of the GP, your condition requires emergency treatment you will not be charged for a consultation with a GP. This is in keeping with UK Government policy.

However, if you require treatment or medication for a pre-existing condition, you may be charged a fee unless you have appropriate documentation proving you are entitled to NHS treatment.

Where a fee is charged we recommend you claim this back via your travel insurance company.

Prescriptions are regulated and if you require a medication you must be in possession of a current and valid prescription. If you have repeat medication, you will be given a white piece of paper with your prescription. This itemises all your current and valid repeat medications. You can register for our web repeat system systmonline.tpp-uk.com.

For repeat medications we do require two clear working days (48 hours) to process your prescriptions before you can collect them from us. However in an emergency, we will do our utmost to obtain your medication as soon as possible. Please tell dispensary staff if you need an item urgently.

If you do not have a valid repeat prescription you will need a consultation with a GP or a Nurse Practitioner. Please contact our reception to make an appropriate appointment.

Our dispensary staff are here to help, so if you have any questions please ask them and they will do their utmost the assist you.

We aim to provide an excellent service and welcome your feedback.

For further details of our Dispensary Services Click Here.

Our online patient access is a service that allows you to access, view and book appointments and request repeat prescriptions online 24 hours a day, 7 days a week.

To register for our online services, you need to be a fully registered patient at Marsh Medical Practice. At your next visit to the practice, approach a member of our reception team who will help you to create an account and verify your identity. Please call the practice in advance to find out what kind of identification you will need to take with you, e.g. a driving licence, utility bill or passport.

Once you have registered with us, you will be given a SystmOnline username and password. Please wait an hour before trying to log in to the website.

You can find our latest Patient Policy on our Patient Policy page.

Confidentiality

Marsh Medical Practice aims to treat all contact with its patients with complete confidentiality. Any patients requesting sight or copies of their medical records must complete a subject access request (SAR) more details are below.

Equality and Diversity

Marsh Medical Practice is committed to providing services to the public that do not discriminate against individuals on any grounds.

Freedom Of Information (FOI) Requests

The Freedom of Information Act (FOIA) gives you the right to access recorded information held by public sector organisations.

Anyone can request information and there are no restrictions on your age, nationality or where you live.

Your request will be handled under different regulations depending on the kind of information you ask for.

Before you make a request

You might not need to make a Freedom of Information (FOI) request to get the information you need.

We may be able to give you information straight away or be available from a different agency.

Further information is available at: https://www.gov.uk/make-a-freedom-of-information-request/the-freedom-of-information-act

Patient Medical Records

HOW INFORMATION ABOUT YOU HELPS THE NHS PROVIDE BETTER CARE FOR ALL

Confidential information from your medical records may be used by the NHS to improve services offered so that the best possible care can be provided for everyone. This information (along with your postcode and NHS number but not your name) is sent to a secure system where it can be linked with other health information. This allows those planning NHS services, or carrying out medical research, to use information in different parts of the NHS in a way which does not identify you.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns, or wish to prevent this from happening, please speak to our reception.

If you want further information, ask for a copy of the leaflet "How information about you helps us to provide better care" or visit www.nhs.uk/caredata

NHS Constitution

Where appropriate, and relevant to Marsh Medical Practice, we follow the NHS Constitution.

Subject Access Requests (SAR) - Asking For Your Notes

Any patients requesting sight or copies of their medical records must make their request in writing to the Practice Manager. We endeavour to action such requests as quickly as we can. However, please note there is legal guidance regarding the time line to action such requests. Appropriate identification will need to provided before any information is released.

A fee will be charged for any copies requested in accordance with current legislation. Please contact our reception staff to obtain further details and an application form.

Summery Care Record (SCR)

There is a new Central NHS Computer System called the Summary Care Record (SCR). The SCR is designed to help emergency doctors and nurses help you when you contact them and our surgery is closed. Initially, it will contain just your medications and allergies. Your information will be extracted from practices such as Marsh Medical Practice and held on central NHS databases.

Later on, and as the central NHS computer system develops, other staff who work in the NHS will be able to access the SCR together with other information from hospitals, out-of-hours services, and specialists letters as they are added.

As with all new systems, there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems. Remember, every time you are seen you should be asked to give your consent each time a member of NHS Staff wishes to access your record unless you are medically unable to give your permission.

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at general practice level. The Government agency, Connecting for Health (CfH), who are responsible for the SCR have agreed with doctors’ leaders that new patients registering with a GP should be able to decide whether or not their information is uploaded to the Central NHS Computer System. For existing patients, it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt out.

If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery.

For further information visit the Connecting for Health Website systems.hscic.gov.uk/scr.

The NHS is changing how patient information is stored and shared in England, to provide better care for patients. SCRs provide healthcare staff treating patients faster access to key clinical information. For further information see http://www.hscic.gov.uk/article/3768/For-the-public

Removal from the Practice List

There may be circumstances when it would be considered reasonable to remove patients from the list. The purpose of this policy, therefore, is to define our guidelines for removal of a patient from the Practice list and to ensure that any concerns about removals are dealt with fairly.

Zero-Tolerance

Zero Tolerance of Aggression and Violence Marsh Medical Practice believes that all of our staff and patients have the right to be treated with dignity and respect at all times. All of us should be able to go about our daily activities without being physically or verbally abused.

Most people respect this and we thank you for being one of them. However, we do follow the NHS Zero Tolerance Policy with regards to aggression and violence. Any such behaviour will not be tolerated and may be reported to the Police.

Marsh Medical Practice will remove patients from our list who contravene this policy

Download the full practice policy.

You can find our latest Privacy Policy on our Privacy Policy page.

Events being held in North Somercotes, Manby, Mablethorpe & Louth areas

North Somercotes Events Calender

“Fitness Food & Friends” 10 am – 12 am in the Village Hall Friday 4th May for 12 weeks ONLY

Over 60’s Club Held in the Village Hall fortnightly on a Tuesday at 2 pm

Garden Club Held on the 2nd Thursday of the month in the Church Hall at 7.30 pm

Bowls Club – North Somercotes

Saltfleet Veterans Breakfast Club Meet fortnightly on a Saturday at 9.30 am at The Crown Inn at Saltfleet

The WI Held on the 1st Thursday of the month in the Church Hall at 7 pm

Slimming World Held on Wednesdays 6.30 pm – 8.00 pm at the Primary School

Yoga Held on Thursday at 7 pm in the Village Hall

Textile Group Held on Mondays at 10 am in the Church Hall

Clubbercise Mondays 6.30 & 7.30 in the Village Hall, Thursdays 9.30 – 10.30 am in the Village Hall

Luncheon Club Mondays 12 noon at the Traveller’s Joy Restaurant

Bingo Tuesdays at 7.30 pm in the Village Hall

Marisco Medical Practice - Mablethorpe

Huffers & Puffers For patients who suffer with COPD Held every Tuesday from 2 pm – 4 pm at Marisco Medical Practice at Mablethorpe

Louth

Parkinson's Group Held on the 1st Wednesday of the month at the Pavilion London Road Louth at 1 pm

Louth Museum – Antiquarian & Naturalist Society During the winter months, weekly lectures take place on Tuesday evenings 7.30 – 9 pm at the Conoco Rooms, Louth Library

Manby & Grimoldby

Dog training Club Held on Sundays from 12 pm – 2 pm at Manby & Grimoldby Gymnasium (behind Tedder Hall)

Honeysuckle Club – Over 60’s Held on a Tuesday afternoon 2.30 – 4.30 pm in the Village Hall

WI Held on the 2nd Thursday of the the month at 7.30 pm in the Village Hall

St. Edith’s Church Coffee & refreshments every Saturday morning from 10 am – 1 pm

We are one of over 200 practices participating in a national surveillance programme that provides continuous monitoring of infectious diseases in the community.

The purposes of the network are surveillance of infectious disease, particularly flu. The Royal College of General Practitioners Research and Surveillance Centre looks to predict when flu outbreaks and pandemics occur and is involved in vaccine effectiveness studies; principally in collaboration with Public Health England. For more details visit: www.rcgp.org.uk/rsc.

If you are absent from work less than 7 days, including weekends, a Self-Certification Form can be obtained from your employer or by visiting www.hmrc.gov.uk/forms/sc2.pdf. Med 3 certificates are only required for absences of more than 7 days in a row and will not be issued for shorter periods.

Full details regarding this Government directive can be found at www.gov.uk/taking-sick-leave.

If you require a sick note for a shorter period of time it will be subject to a charge – see non-NHS services.

Summary Care Records

The NHS in England is introducing the Summary Care Record (SCR) which will be used in emergency care.

The record will contain information about any medications you are taking, allergies you suffer from and any bad reactions to medicines you have, to ensure those caring for you have enough information to treat you safely

Your SCR will be available to authorised healthcare staff providing your care anywhere in England, but they will ask your permission before they look at it. This means that if you have an accident or become ill, healthcare staff treating you will have immediate access to important information about your health.

We are supporting the SCR and as a patient you have a choice. If you would like the SCR you do not need to do anything and a SCR will be created for you. If you do NOT want a SCR you will need to download and complete the SCR opt out form and hand it in to the Practice.

If you do nothing we will assume you are happy for us to create a SCR for you. Children under 16 will automatically have a SCR created for them. If you are the parent or guardian of a child under 16 then you may request to opt them out and we will consider this request.

Read the SCR information leaflet.

In keeping with Government policy, we have introduced a support programme for certain patients who may require additional medical assistance. This programme is subject to clinical need and patients are assigned to the programme by our clinical team. Time on the programme is subject to a patient’s medical need.

If you are on this support programme, you will have received a letter from us. If you have not, please talk to our reception staff.

If you require urgent assistance call us on 01507 358 623 (Mon-Fri 8am to 630pm) and state you are a supported patient. Please do not misuse this system to get priority for routine issues.

Since our telephones are very busy in the early morning, please call after 10.30am if you have an enquiry. All results are reviewed before being filed into patients' notes by our clinicians; if there are any problems, they will contact the patient.

To ensure confidentiality, we only release results to the patient, unless alternative arrangements have been agreed.

Disclaimer

Accuracy

This site has been developed with the intention of providing information only. Whilst every attempt is made to maintain its accuracy and validity, Marsh Medical Practice accepts no responsibility for events arising from use of the information provided. We endeavour to provide information that is both comprehensive and accurate. However, it is only general and should not be used as a substitute for a patient consulting their own doctor.

Availability of website

We cannot guarantee uninterrupted access to this website, or the sites which it links to. We cannot accept any responsibility for any damages arising from the loss or misuse of this service or information.

Links

All links from this website are provided for information. We cannot accept responsibility for sites linked to or the information found therein. A link does not imply an endorsement of a site by Marsh Medical Practice. Similarly, not linking to a particular site does not imply lack of endorsement by us.

Medical Information on the Internet

If you use the Internet for medical information always look for a balanced view and avoid just using one website. Remember that anyone can publish anything on the Internet and that what has been written has not necessarily been subject to peer review or scientific scrutiny. Always check to see who the authors are and note their qualifications. Please review the information that the site refers to and do not just accept the word of the authors. We recommend that you check the site is regularly updated and look for any advertising which may influence the information given on the website.

Always check on the privacy and confidentiality of information you are sharing over the internet. We strongly recommend you avoid online consultations and/or diagnoses as your healthcare information may be incomplete or misused.

Please remember websites may refer to treatments that are not currently available in the United Kingdom. It is of note that prescription medications and treatments are delivered by qualified healthcare professionals in the United Kingdom and every step is regulated to ensure it is of an appropriate standard and quality.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working within Marsh Medical Practice in the last financial year (2013/14) was £52,614 before tax and National Insurance. This is for 3 full time GPs and 1 salaried GP who worked in the practice for more than 6 months.